India's No. #1 Multi-Courier Shipping Company.

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Pan-India & Worldwide.

Introduction
 
These Terms of Services (“ToS”) constitute a legally binding agreement between You (“You” / “Your” / “Merchant”) and Avotima Technologies Private Limited, operating under the brand name ZippyIndia (“ZippyIndia”, “Company”, “We”, “Us”).
 
ZippyIndia offers logistics technology solutions and allied services through its website www.zippyindia.com and/or mobile application (“Platform”). The scope, nature, and description of the services provided by ZippyIndia (“Services”) shall be governed by these ToS and any Merchant Agreement, service order, or other agreement executed between You and ZippyIndia.
 
This Agreement is an electronic record in accordance with the Information Technology Act, 2000 and does not require physical or digital signatures.
 
By accessing, registering, or using the Platform or Services, You expressly acknowledge and agree that You have read, understood, and unconditionally accepted these Terms of Service.
 
This Agreement is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011.
  1. Definitions
1.1 “Access Account” means accounts created for individuals authorized by You to access the Services on Your behalf.
1.2 “Account Information” includes business details, GST, PAN, Aadhaar, contact details, and any other information required by ZippyIndia.
1.3 “Agreement” means these ToS read with any Merchant Agreement or service contract executed between You and ZippyIndia.
1.4 “Authorised User” means persons authorized by You to access the Platform.
1.5 “Customer Data” includes customer names, addresses, phone numbers, order details, invoices, delivery status, returns, and complaints.
1.6 “Data” includes Account Information, Customer Data, and Transaction Data.
1.7 “Effective Date” means the date on which You create a Merchant Account, access the Services, or execute an agreement—whichever is earlier.
1.8 “Logistic Partner” means third-party courier and logistics providers engaged for shipment and reverse logistics.
1.9 “Merchant Account” means Your registered ZippyIndia account.
1.10 “Services” means logistics automation, courier aggregation, shipping software, analytics, and allied services provided by ZippyIndia.
1.11 “Platform” means www.zippyindia.com and/or ZippyIndia mobile application.
1.12 “Notice” includes online or electronic communication.
1.13 “Term” means the period during which Your Merchant Account remains active.
1.14 “Plan” means pricing and service plans selected by You.
1.15 “Transaction Data” includes shipment details, invoices, delivery status, and warehouse information.
 
  1. Registration and Access
2.1 To use the Services, You must create and maintain a Merchant Account with accurate and updated information.
2.2 If You are acting on behalf of an entity, You confirm You are authorized to bind such entity.
2.3 You are responsible for maintaining confidentiality of login credentials and activities performed using Your account.
2.4 Any activity performed via Access Accounts shall be deemed to be Your responsibility.
2.5 Sharing login credentials among multiple users is strictly prohibited.
 
  1. Pricing and Payments
 
3.1 Fees shall be as per the selected Plan or executed Agreement.
3.2 Non-Refundable Franchise Fees
Notwithstanding anything contained elsewhere in these Terms of Service, it is hereby expressly clarified and agreed that any fees, charges, consideration or amounts paid by You to ZippyIndia towards the purchase, booking, onboarding or allotment of any franchise model offered by ZippyIndia shall be strictly non-refundable.
This includes, without limitation, fees paid for the following models:
  • District Master Franchise
  • Distributor Franchise
  • Courier Point Franchise
  • Kiosk / Sub-Courier Franchise
  • White Label Model
  • Any other present or future franchise, agency, partnership or business model offered by ZippyIndia
You expressly acknowledge and agree that once the franchise fee is paid, the same shall not be refunded, reversed, adjusted or claimed back, under any circumstances whatsoever, including but not limited to:
  • Change of mind
  • Non-performance or delayed performance
  • Business losses or non-viability
  • Failure to generate expected revenue or profits
  • Termination or suspension of Services
  • Force majeure events
  • Any dispute between the Parties
 
All franchise fees are paid with full knowledge, consent and understanding of the business model, associated risks and commercial nature of the arrangement. You hereby waive all rights to seek refund, chargeback or recovery of such amounts in any manner.
3.3 All fees are exclusive of GST and applicable taxes.
3.4 You are responsible for statutory compliance and tax obligations.
3.5 Upon termination or closure, ZippyIndia may adjust outstanding dues against COD amounts.
3.6 Delay in payments may attract 18% annual interest and forfeiture of security deposits, if any.
 
  1. Right to Use Platform
4.1 ZippyIndia grants a limited, non-exclusive, non-transferable right to access the Platform.
4.2 You are solely responsible for the accuracy of uploaded Data.
4.3 All databases, software, and systems remain proprietary to ZippyIndia.
4.4 You shall not reverse engineer, resell, sublicense, or misuse the Platform.
4.5 Uploading illegal, infringing, obscene, misleading, or unlawful content is strictly prohibited.
 
  1. Use of Data
5.1 You grant ZippyIndia a worldwide, royalty-free right to use Data for providing and improving Services.
5.2 You confirm lawful collection and authorization of Data shared.
5.3 ZippyIndia may use anonymized and aggregated data for analytics, AI models, and product improvements.
 
  1. Information Security
6.1 Services are provided using industry-standard SSL security.
6.2 Data restoration is limited to the most recent backup.
6.3 Requests for data deactivation must be emailed to info@zippyindia.com.
  1. Data Protection & Privacy
 
You shall comply with the Digital Personal Data Protection Act, 2023 and all applicable data protection laws.
 
  1. Warranties Disclaimer
Services are provided on an “as-is” basis. ZippyIndia disclaims all warranties, express or implied.
 
  1. Termination & Suspension
9.1 Either party may terminate with 60 days’ prior notice.
9.2 ZippyIndia may suspend or terminate accounts for non-payment, breach, or security risks.
9.3 ZippyIndia shall not be liable for losses arising from suspension or termination.
 
  1. Intellectual Property
All intellectual property rights belong exclusively to ZippyIndia.
ZippyIndia may use Merchant name and logo for marketing purposes.
 
  1. Confidentiality
Both parties shall maintain confidentiality of all proprietary and business information.
 
  1. Insider Trading
Any unpublished price sensitive information (UPSI) shall be handled strictly in compliance with SEBI (PIT) Regulations, 2015.
 
  1. Limitation of Liability
 
ZippyIndia’s total liability shall not exceed the fees paid in the last 3 months preceding the claim.
 
  1. Indemnification
You agree to indemnify ZippyIndia against all claims arising from misuse or breach.
 
  1. Force Majeure
ZippyIndia shall not be liable for events beyond reasonable control.
 
  1. Governing Law & Jurisdiction
This Agreement shall be governed by laws of India.
Courts of Mumbai, Maharashtra shall have exclusive jurisdiction.
 
  1. Misuse of Services
ZippyIndia reserves the right to restrict or terminate accounts for misuse or policy violations.
 
  1. Miscellaneous
  • Entire Agreement
  • Severability
  • Waiver
  • Amendment Rights
  • Non-Solicitation (36 months)
Contact Information
 
ZippyIndia
A brand of Avotima Technologies Private Limited
📍 SARKAR RESIDENCY, DR MASCARENHAS ROAD, 2, FLOOR-0,
NR RANGWALA COMPOUND, ANJIRWADI, MAZGAON,
Mumbai City, Maharashtra – 400010
📧 info@zippyindia.com
📞 +91 9702760666